How purchases work
Paid reports are sold through an external web checkout operated by our payment processor. Backed Wisely Inc. is the seller and merchant of record, which means we handle refunds directly — you do not have to go through an app store.
A detailed report is a digital product made to order. When you buy one, we purchase third-party vehicle history data for that specific VIN at that moment and generate the report for you. That cost is incurred as soon as you order, which is why a completed report generally cannot be returned.
If a report fails to generate
You are never charged for a report we could not deliver. If a report fails to generate — for example because a data provider or our analysis system is unavailable — we automatically restore the credit used for that order, or refund the purchase if no credit was used, and you can try again. You do not need to contact us for this to happen, though you are welcome to.
If a report is delivered but defective
If a report arrives but is materially defective — it is blank, it is corrupted, or it is plainly not about the vehicle you asked about — email support@yescarnocar.com within 7 days of purchase and we will make it right, either with a corrected report or a refund. If we made the mistake, you get whichever you prefer.
What we do not refund
Because a report reflects the information that exists at the time it is produced, we do not refund a report simply because:
- it contains less history than you hoped for — many vehicles have thin records, and when that is the case, the report says so plainly rather than pretending otherwise;
- you disagree with the verdict, or someone else disagrees with it;
- the seller, the dealer, or a mechanic tells you something different;
- you changed your mind about the vehicle, or bought it, or did not buy it;
- something later goes wrong with the vehicle.
If you ran a report on the wrong VIN by mistake, contact us. We are not obliged to refund it — the data was purchased and the report was produced correctly — but we would rather sort it out than have you feel cheated, and we will look at it case by case.
Report credits and multi-report packs
Report credits do not expire while your account is active. Credits are not refundable — buying a multi-report pack is buying reports at a lower per-report price, not depositing money you can withdraw later.
This does not affect the automatic protection in section 2: if a report you paid for fails to generate, the credit for that order is restored so you can try again. That is not a refund of an unused credit — it is making good on a report you already ordered.
Deleting your account forfeits any unused credits, which are not refundable. We will warn you that deletion forfeits them before you confirm.
Founding offer
The founding offer — a first report at $14.99 for the first 500 people on our waitlist, redeemable within six months of our public launch — is a discounted price on a single report, on one account. It is not transferable and has no cash value. A report bought at the founding price is covered by exactly the same refund rules as any other report.
Gifted reports
If we offer a gifting feature, a gifted report is treated like any other report: the credit behind it is not refundable, whether or not the recipient has redeemed it. The recipient keeps any report they generate for as long as their account is active.
How to request a refund
Email support@yescarnocar.com from the address on your account. Tell us the approximate date of purchase and the vehicle involved, and what went wrong. We aim to respond within two business days.
How refunds are issued
Approved refunds go back to the original payment method through our payment processor. Once we issue it, the money usually appears within 5 to 10 business days, depending on your bank or card issuer. Restored credits appear in your account immediately.
Chargebacks
If something has gone wrong, please contact us before disputing a charge with your bank — we can almost always resolve it faster than a dispute can. We may suspend an account while a chargeback is being investigated, and we may decline future service to accounts with a pattern of disputed charges.
App store purchases
If we ever offer purchases through the Apple App Store or Google Play, those platforms handle the billing for them and refunds for those purchases are requested through the platform, under Apple’s or Google’s own refund policies. Our automatic protection still applies underneath: if a report fails to generate, we restore the credit so you are never paying twice for one report. If a platform cannot resolve something, contact us and we will help.
Changes
We may update this Policy. Changes apply to purchases made after the new effective date.