Detailed reports
A detailed vehicle report is a digital product generated on demand. When you request one, we draw on paid third-party vehicle data and computing resources to produce it specifically for your vehicle, so a completed report generally cannot be "returned."
- If a report fails to generate (for example, our data or analysis provider is unavailable), we automatically restore the credit and you can try again. You are never charged for a report we could not deliver.
- If a report is delivered but you believe it is materially defective — for example, it's blank, clearly corrupted, or plainly not about your vehicle — contact us at support@yescarnocar.com within 7 days and we'll make it right, with a corrected report or a restored credit, and we'll help you request a refund through the app store if that's the right outcome.
- Because a report reflects the data available at the time, we do not offer refunds simply because a report contains less history than hoped, or because you disagree with its assessment. When available history is thin, the report says so.
Model-level checks and packs
Free model-level verdicts are, of course, free. Packs of additional model-level checks are low-cost digital credits; unused credits can be refunded on request within 14 days of purchase if you have not substantially used the pack.
Bundles
Bundled credits are refundable in proportion to any unused portion within 14 days of purchase, unless stated otherwise at the time of sale.
How to request a refund
Email support@yescarnocar.com from the address on your account, with the approximate date of purchase and the vehicle involved. We aim to respond within a few business days.
App-store purchases
Purchases are made through Apple's App Store and Google Play (in-app purchase). Those platforms handle billing, and refunds for a purchase are requested through the platform, subject to Apple's / Google's refund policies:
- Apple: request refunds at reportaproblem.apple.com.
- Google Play: request refunds through the Play Store / Google Play Help.
Our automatic protection still applies underneath: if a report fails to generate, we restore the credit so you can try again without buying twice. For anything the platform can't resolve, contact us at support@yescarnocar.com and we'll help.