Home What You Get Pricing For Owners Our Story The Founder Real Stories FAQ Good Used Cars Under $10,000 Best Used SUVs Worth Buying What Car Should I Buy? Join the Waitlist
Help

Help & Support

Questions, problems, or refunds — email support@yescarnocar.com and a real person will get back to you, usually within two business days.

01

How it works


02

Common questions

I didn't get my sign-in code.

Check spam, and make sure the email is right. Codes arrive within a minute or two. Still nothing? Email support@yescarnocar.com.

Do I need the VIN?

No — you can check any car by year, make, and model for free. You only need a VIN for the full report, because that report is about one specific car's real history.

Where's the VIN?

Lower corner of the windshield on the driver's side, on the door-jamb sticker, and on your registration and insurance card. It's 17 characters.

I paid but don't see my report.

Give it a moment to generate. If a report ever fails to build, we automatically restore your credit so you're never charged for something we couldn't deliver — check My Vehicles, or email us.

Can I get a refund?

If a report fails to generate, the credit is restored automatically. If a report comes through clearly broken (blank, corrupted, or not your car), email us within 7 days and we'll fix it or refund it. See our Refund Policy for the details.

What is a verdict, exactly?

It's our informed opinion, in plain language, based on the data available at the time — not a mechanical inspection, an appraisal, or a guarantee. Always confirm anything that matters before you buy.

How do I delete my account?

In the app: Settings → Delete my account. It permanently removes your account and your data. You can also email privacy@yescarnocar.com.

Is my information sold?

No. We don't sell your data and we don't run ads. See our Privacy Policy.


03

Contact